We estimate that your custom framing jobs should be completed within three to five business days. You’ll receive the tracking information once your order is complete. If you have any questions regarding the status of your order, please contact our Customer Care department and a client services representative will be happy to assist you.

We’re currently shipping orders within the contiguous United States and Canada.

For the protection of all of our customers, Gopoze does not retain any credit card information after a purchase has been made. In fact, we never see your credit card information as your payment is securely encrypted and processed directly with our payment gateway PayPal. For your continued protection, we ask that you re-enter a credit card number for any additional purchases.

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Both .jpg and .png work perfectly. Have something else but not sure how to convert your files? We’ll be happy to help! Chat or email us at: support@gopoze.com.

To ensure the quality of your framed piece, the minimum resolution required is 150 dpi.

We take the security and confidentiality of your information very seriously. We have implemented a combination of technical solutions, security practices and processes to maintain the confidentiality of your information. To learn more, read our privacy policy.

To make it even easier to re-order next time, the images you uploaded will be saved in your account.

All of your Gopoze transactions are secured and accounted for. We help protect buyers, sellers and their online payments. To ensure your protection, we have partnered with PayPal as our secure payments gateway. Any information you exchange is fully encrypted and hidden from prying eyes. PayPal’s anti-fraud measures lead the industry by complying with cardholder data security requirements.

There are a few reasons why your credit card payment may not have been approved.

PayPal’s process for accepting credit cards payments is rigorous. This helps prevent people from paying for things with stolen or unauthorized cards. The screening process is complex and, on rare occasions, it will impact valid cards.

If you know your card is valid but your payment still doesn’t go through, we suggest that you try another credit card or contact customer support for further assistance.

Sorry about that – Please chat or email us at: support@gopoze.com.

You can use a Visa, MasterCard or American Express credit card and PaylPal to pay with Gopoze. You can also use any debit card that displays the Visa or MasterCard logo.

While our frames come in standard sizes, your artwork can be adjusted to best suit the display styles and sizes available. Any number of tools allow you to edit or filter for the perfect fit.

If you still require assistance, you can call us at 1-877-544-1526 or email support@gopoze.com

We are sorry to hear that you are not satisfied with the custom frame you received. Please contact us within 30 days of receipt of the frame to arrange a full exchange or reframing.

You can call us at 1-877-544-1526 or email support@gopoze.com